Terms

Updated on 22 October 2024

STORE INFORMATION

Aesther Ekme

Vreem Studios Paris EURL - RCS Paris 839045945

10 Rue Cambon - 75001 Paris, France

E-mail: contact@aestherekme.com

TERMS

When you buy on this site, you automatically agree to our terms and conditions. We therefore advice you to read our terms before purchasing from Aestherekme.com

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order. We will then be processing your order and you will receive a shipping confirmation as soon as it leaves our warehouse. The shipping confirmation is the acceptance and final confirmation of your purchase, so until you receive this email, your purchase is still being processed.

PRICING POLICY

Prices are shown in € (EURO). All prices are included French VAT of 20%. Prices does not include any credit card or delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. 

Tax-free shopping on Aestherekme.com is not available.

Aesther Ekme reserves the right to change prices of the products at any time. If you are placing an order at the same time, the initially price will be valid throughout this order process. 

We however take reservations for typing errors on the website.

PAYMENT 

We accept the following payment methods at Aestherekme.com:

DANKORT, VISA, VISA ELECTRON, EUROCARD, MASTERCARD, AMERICAN EXPRESS, JCB CARDS and PAYPAL.

Your order amount will be charged when your order is being shipped from Aesther Ekme.

CURRENCY

Aesther Ekme cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

WARRANTY CLAIMS

Products sold on our website are subject to the legal warranty conditions set out in Articles L.217-4 to L.217-14 of the French Consumer Code and Articles 1641 to 1648 of the French Civil Code, allowing the customer to return defective or non-conforming products free of charge. 

These warranties will only apply if the customer requests them within 24 months of delivery of the product.

Legal warranty of conformity

Aesther Ekme will deliver to the customer a product in conformity with the contract and free from defects of conformity at the time of delivery of that product, in the sense that the product will be fit for the purpose usually expected of similar goods and it will have the characteristics provided at the time of sale.

Legal warranty against hidden defects

Aesther Ekme will provide the customer with a product that is free from hidden defects that would make it unsuitable for its intended purpose, or which diminish this purpose to such an extent that the customer would not have purchased it, or would only have paid a lesser price for it if they had been aware of such hidden defects.

How to make a warranty claim

1. Contact us: If you believe you have a warranty claim, please contact us at contact@aestherekme.com with your order number and a description of the issue.

2. Provide evidence: Include photographs or any other relevant documentation to support your claim.

3. Assessment: We will assess your claim and determine whether it falls under the warranty provisions.

4. Resolution: If the claim is validated, we will attempt to repair or replace the product.  

Orders from third-party platforms or retailers

For all orders placed through third-party platforms or retailers, all warranty claims must be addressed directly through them. Aesther Ekme will not process warranty claims for products not purchased directly from our website.

Exclusions

Aesther Ekme will refuse any claim relating to Products in case of:

- Damage resulting from misuse, negligence, or normal wear and tear;
- Failure to maintain the product or to maintain it in accordance with our recommendations;
- Poor storage conditions of the product by the customer;
- Products modified, repaired, integrated or added by the customer
- Allergies to materials or components of the products as mentioned in the Product data sheet.

DISCLAIMER

Aesther Ekme does not guarantee that the displayed items are in stock at the time of your order. In the event that an item is unavailable for some reason, we will contact you by e-mail shortly after placing your order. We do our best to display images, colors, info and prices on available items only, but unfortunately errors can occur.

PRIVACY POLICY

All your personal information is handled under strict confidence. Aestherekme.com will never give any of your personal information to a 3rd party. All information is encrypted for your safety.

SECURITY

For the safety of your personal information, we use SLL encryption on all data entered on the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated. 

COOKIES

Cookies are used by aestherekme.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. This information is only used to be able to provide the best service and experience while browsing on the website. Aestherekme.com may not offer the same experience while browsing and purchasing on the site when cookies are deactivated in your web browser.

AGE RESTRICTIONS

For costumers under the age of 18, a parental or guardian consent is required in order to complete a purchase.

GOVERNING LAW

The terms of use are complied in accordance with French law and the French courts will have exclusive jurisdiction.

If you have any questions regarding our terms and conditions policy, please contact us at contact@aestherekme.com