SHIPPING

 

Shipping costs

- Metropolitan France: €10

- European Union and selected countries*: €15

- Other destinations: €25

(* Armenia, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Switzerland, Türkiye, Ukraine, United Kingdom, Mayotte, Svalbard & Jan Mayen, and Norway.)

Please note that shipping costs are not included in the item price and will be displayed at checkout.

Excluded shipping regions

The following regions are excluded from our shipping service: Ascension Island, Russia, and Tristan da Cunha.

Shipping times

- E.U.: 2-7 working days.
- Non-E.U.: 10-15 working days.

Customs duties and Taxes

The prices displayed on our website do not include local taxes or customs duties. As we are based in the EU, international shipments may be subject to import taxes and duties, depending on the regulations of the destination country.

Any applicable fees will be charged by the local customs authorities and must be paid to the courier upon delivery.

We recommend contacting your local customs office for more information on potential charges before placing your order.

Order processing

Orders placed on weekends will not be shipped until the following weekday(s). Please note that deliveries will not occur on weekends or holidays.

If there is a delay in delivery or if an item is out of stock, we will inform you via email as soon as possible. Some delays may occur during sales seasons, public holidays, or due to severe weather conditions. We will notify you in advance about any delays related to sales.

Shipping to offshore islands

Additional transit time may apply for shipping to offshore islands. Please be aware that we cannot take responsibility for orders delayed in customs.

Delivery to P.O. box addresses

We are unable to deliver to P.O. box addresses.

For any further questions regarding shipping, please contact us at contact@aestherekme.com.

RETURNS & EXCHANGES

Right of withdrawal

In accordance with French consumer regulations, you have the right to withdraw from your purchase within 14 days of the delivery date, as stipulated in Article L221-18 of the French Consumer Code (Code de la consommation).

Start a return

To initiate a return, please email us at contact@aestherekme.com with your order number. We will assist you in arranging a pick-up and provide you with a prepaid return label.

Conditions for returns

- The product must be returned in their original packaging to ensure proper protection during transit, with handtags attached;

- The product should be in perfect condition, free from any defects such as dirt, damage, or scratches, except in cases of returns due to a production defect;

- The product should be unused and unworn.

If the product is not returned in accordance with the above conditions, it will not be eligible for a refund or exchange and will be sent back to the customer, on request, subject to the latter paying the shipping costs.

Return fee

- Metropolitan France & E.U.: a return fee of €15 will apply, which will be deducted from the refund amount. In case of an exchange, the return is free of charge.

- Other destinations: a return fee of €25 will apply, which will be deducted from the refund amount.

For exchanges, an additional shipping fee for the second shipment will be charged, which will be equivalent to the initial shipping fee.

The return and second shipment fee will be waived if the return is due to a production defect or wrong item delivered.

Refused Shipments

Within the EU

If a shipment within the EU is refused, or is not collected for any reason, it will be treated as a return. A refund will be processed minus the return shipping fee and any additional charges incurred to retrieve the package. 

If the package has been lost in transit due to refusal or non-collection, no refund will be issued.

Outside the EU

International orders may be subject to local taxes, duties, and import fees, which vary by country and are not covered by Aesther Ekme. These charges are the customer’s responsibility and must be paid to the courier upon delivery.

If these payments are not made, or if the shipment is refused or not collected for any reason, it will be returned to us, or destroyed, depending on the destination country's regulations. 

For returned shipments, a refund will be processed minus the return shipping fee and any customs charges incurred to receive the order back. If the package has been destroyed or lost in transit due to non-payment of duties, non collection or refusal, no refund will be issued.

Exchanges

Customers may exchange items within 14 days from the delivery date. If you wish to exchange an item, please initiate the process by contacting us at contact@aestherekme.com with the order number.

The exchange item will be dispatched once any balance payment is settled, if applicable, and after we receive the returned. Please ensure that the item meets the return conditions outlined in our policy to facilitate a smooth exchange process.

In case of an exchange within the EU, the return fee of €15 will be waived.

Refund

Once the return is validated, please allow up to 14 business days for us to process your refund, as stipulated in Article L221-24 of the French Consumer Code (Code de la consommation).

Refunds will be issued to the original payment method used for the purchase.

Please note that any customs duties and taxes paid at the time of delivery will not be refunded under any circumstances.

Exceptions to the Return Policy

- Sale items: Items purchased during sales can be returned within 7 days of the delivery date.

- Archive Sale Items: All sales during archive sales are final and non-returnable, except in cases of defective items, wrong items delivered, or if the item is not as described.