SHIPPING

E.U.: 2-7 working days 10 EUR

NON-E.U.: 10-15 working days 20 EUR

There may be local taxes and duties for your order depending on the destination country. If we are able to calculate these fees for you, they will be added to the total before you complete your order. For the countries where taxes and duties cannot be calculated, you will be required to pay them to the courier at delivery. Please contact your local customs office for more information.



Orders placed in weekends will not be shipped before the coming weekday(s). Please notice that orders will not be delivered in weekends or on holidays. If a delivery suffers a delay or an item is out of stock, you will be informed by e-mail as soon as possible. Some delays may occur during sales season, public holidays and due to severe weather conditions. You will be notified in advance about delays due to sales season. 



Additional transit time may occur when shipping to offshore islands. Aesther Ekme cannot take responsibility for orders that are delayed in Customs.



Please notice that we are unable to deliver to P.O. box addresses.



If you have any further questions regarding shipping, please contact contact@aestherekme.com

RETURNS

Making a return is quick and easy: you have 30 days from delivery to ship your items back to us using the pre-addressed UPS/TNT label included in your order. 

Costs and risks of returned or exchanged articles are with the customer. After receiving your returned article we will refund the purchase price into your bank account within 7 days.

 

RETURN PROCEDURE

• To return an order, please contact contact@aestherekme.com and await our confirmation on your return. After receiving confirmation, you can return your order by the following procedure.


• Make sure that the product is still in perfect unused condition and returned in original packaging with tags still attached. (We reserve the right to refuse any returns that do not live up to these criteria)

• Place the product with original packaging in a shipping box and ship it to 


• Enclose the original sales receipt to the product. Write RETURN on the package to ensure a faster expedition time.

Send the package to:



Aesther Ekme

Sturlasgade 14D

2300 Copenhagen S

Denmark

The financial responsibility of the return is yours until the package has reached Aesther Ekme and is confirmed by a delivery confirmation.

SALE RETURNS

We offer return on all items purchased on sale, if the items are returned within 7 days of receipt.

We only accept sale items that are unused and returned in its original packaging. You will be following the same procedure as when returning full-priced items. Except for the 7-day returning policy on sale items, the same terms and conditions apply for returning these goods.

EXCHANGE

You can easily exchange your purchase to another style or color if the wished items are available in stock. We offer 14 days of exchange of items from when you have received your purchase. The shipping cost will be deducted from your purchase as well as any additional fee will be charged or granted, if the prices on the exchanged items don’t match.